SHOPPING WITH CONFIDENCE
Buyer Protection
We don’t process your payments or hold your orders โ every purchase happens directly on TikTok Shop.ย That means you’re covered by TikTok’s own buyer protection, every time.
HOW IT WORKS
You're protected from tap to delivery
You shop on TikTok
When you tap through from our recommendation, your purchase and payment happen entirely within TikTok Shop โ not on our website.
TikTok holds the protection
TikTok Shop’s own buyer protection policies cover your order โ including issues with delivery, damaged items, or items not as described.
TikTok handles support
Refunds, disputes, and order issues are managed directly through TikTok Shop’s support and the seller you purchased from.
COVERAGE DETAILS
What this means for you
Add Your Heading Text Here
- Item not received
- Item significantly not as described
- Item arrived damaged or defective
- Wrong item received
- Seller-initiated cancellations
Handled by TikTok, Not Pawsitive21
- Order processing and fulfillment
- Payment and refund transactions
- Shipping and delivery tracking
- Buyer-seller disputes
- Return logistics
Pawsitive21 is a content and recommendation platform โ we test products and share honest video reviews. We do not process orders, payments, or shipping. All transactions and protections are handled by TikTok Shop and its sellers.
NEED HELP WITH AN ORDER?
Here's exactly what to do
Open TikTok Shop
Go to your TikTok app โ Profile โ Orders, and find the purchase in question.
Contact the seller
Use the "Chat with Seller" or "Request Refund" option directly on your order.
Wait for resolution
TikTok Shop sellers are required to respond within their policy timeframe โ usually a few days.
Still stuck? Reach out
If you need guidance on which product or video this was, contact us โ we're happy to help point you in the right direction.
Quick answers
Will I pay more by buying through your link?
No. The price is exactly the same as buying directly on TikTok Shop. We may earn a small commission from TikTok for the recommendation, but this never affects your price.
Why doesn't Pawsitive21 handle my refund directly?
Because the purchase itself happens on TikTok Shop, not on our website. TikTok Shop and the seller you bought from are responsible for processing payments, shipping, and refunds โ this is how their buyer protection system works.
What if the product wasn't what I expected, even though it matched your review?
We test every product honestly before recommending it, but individual experiences can vary. If the item doesn’t match its TikTok Shop listing description, you’re covered under TikTok’s buyer protection โ start a request directly from your order in the app.
Ready to see what passed the 21-pet test?
ยฉ 2026 Pawsitive21 ยท Tested by 21 furbabies ยท Philippines