How can we help?
Everything you need to know about Pawsitive21, shipping, and our philosophy.
What is the meaning behind Pawsitive21?
Pawsitive 21 combines Paws and Positive, reflecting what we believe in – a life shaped by kindness, presence, and small meaningful details.
The name “21” comes from our family of 18 dogs and 3 cats, whose companionship quietly shaped how we see everyday life. From that beginning, Pawsitive21 grew into a lifestyle concept that can live across different spaces, communities, and platforms.
Our products may be small and simple, but we believe that – Just like pets, routines, and everyday moments – the smallest things often carry the deepest and most lasting meaning.
How long does shipping take?
As we work with global partners to bring you unique pieces, shipping typically takes 15-20 business days depending on your location.
What is your return policy?
We offer a 7-day return policy for damaged or incorrect items. Please contact us with photo/video evidence at contact@pawsitive21.com.
Where do you ship from?
We ship directly from our trusted fulfillment partners to ensure the most efficient delivery to your doorstep.
Why do you recommend contacting you before I purchase?
Pawsitive21 is more than just a store; it’s a curated journey inspired by our home full of 18 dogs and 3 cats. To honor this “Human-Pet-Lifestyle” connection, we want to make sure every interaction is personal. During this special launch phase, we are dedicated to providing a high-touch service. By emailing us before you order, we can confirm the latest availability and logistics details for you, ensuring that when your package arrives, it brings only joy and no surprises.