Privacy Policy

1. Introduction

Welcome to Pawsitive21. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website and purchase our products. Our business operates as a WooCommerce store based on a dropshipping model.

This policy is designed to comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and incorporates principles from the General Data Protection Regulation (GDPR) to ensure a high standard of data protection for our future expansion.

2. Who We Are

Our website address is: https://pawsitive21.com . Our business name is: Pawsitive21 For any privacy-related questions, you can contact us via email at: contact@pawsitive21.com

3. What Information We Collect and Why

We collect information from you only when it is necessary to provide our services. As we do not offer user account registration or comment sections, our data collection is limited to the checkout process.

  • Information You Provide at Checkout: When you place an order, we collect the following information:
    • Contact & Shipping Information: Your full name, shipping address, email address, and phone number.
    • Purpose:
      • To process your payment and complete your order.
      • To arrange for our suppliers to ship the products directly to you.
      • To send you order confirmation, shipping updates, and other transaction-related communications.
      • To provide customer support regarding your order.
      • To prevent fraudulent transactions.
  • Technical & Usage Data (Analytics ): We may automatically collect basic, non-personally identifiable information about your visit, such as your device type, browser, and which pages you viewed.
    • Purpose: To analyze website traffic, understand customer behavior, and improve our website’s functionality and product offerings. This data is generally anonymized.

 4. How We Share Your Information

To fulfill your order, we need to share your information with trusted third-party partners. We only share the minimum information necessary.

  • Products Suppliers: We will share your name, shipping address, and phone number with our suppliers (located in China) so they can ship the products directly to you. This is essential to our business model.
  • Payment Processors: When you pay for your order, your payment details are sent directly to our secure payment gateway (e.g., PayPal, Stripe). We do not store your full credit card or payment details on our servers.
  • Shipping Carriers: Our suppliers will share your shipping information with logistics companies to deliver your order.
  • Technology Providers: Our website is powered by platforms like WooCommerce and hosted by a service provider. These providers may have technical access to website data in the course of providing and maintaining their services.

 5. Data Retention

In compliance with legal and accounting obligations in the Philippines, we will retain records of your transactions (including your personal data related to the order) for a period of 7 years. After this period, your personal data will be securely deleted or anonymized.

 6. Your Rights

You have rights over your personal data. In accordance with the DPA and GDPR principles, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete data.
  • Erasure (“Right to be Forgotten”): Request that we delete your personal data, provided it is no longer necessary for the purposes for which it was collected and we are not legally required to retain it.
  • Complain: You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us at contact@pawsitive21.com.

 7. Security

We take the security of your data seriously. We implement appropriate technical and organizational measures, such as SSL encryption, to protect your personal information from unauthorized access, loss, or misuse.

 8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

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